Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please review our shipping information below before placing your order.

Order Processing Time

All orders are processed Monday through Friday, excluding weekends and public holidays.

In-Stock Products

Most in-stock items are processed and shipped within 3–5 business days after your order is placed.

Personalized & Custom Products

Personalized and custom products require additional production time before shipping.

Puzzles and license plate frames are considered custom products, as they may require personalized design, printing, assembly, finishing, or quality inspection before shipment.

Production time varies depending on the product and customization process, but most custom orders are completed within 7–15 business days.

Some highly customized items may require additional production time during peak seasons. If there is an unexpected delay, we will notify you by email as soon as possible.

Please note: If your order contains both in-stock and custom products, your order may be shipped together once all items are ready. This helps ensure that your complete order arrives safely in one package.

Shipping Time

After your order has been shipped, estimated delivery times are:

Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, local postal services, holidays, or other circumstances beyond our control.

Estimated Total Delivery Time

The estimated total delivery time includes both processing time and shipping time.

Business days do not include weekends or public holidays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 1–3 business days to become active after the package has been handed over to the carrier.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that the address can be changed after the order has entered production or has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's customs authority.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Shipping Delays

While we always strive to deliver orders within the estimated timeframe, occasional delays may occur due to:

High order volumes

Custom production requirements

Customs inspections

Weather conditions

Carrier delays

National holidays

Incorrect or incomplete delivery information

Other circumstances beyond our control

We sincerely appreciate your patience and understanding.

Lost or Delayed Packages

If your tracking information has not updated for several business days, or your package has not arrived within the estimated delivery period, please contact our customer support team.

We will assist you in checking the shipment status with the carrier. Please note that a package is not considered lost while it is still showing active tracking updates or is being processed by customs.

Need Help?

If you have any questions about your order or shipping status, please contact our customer support team.

We are always happy to help and will respond as quickly as possible.

Shipping Methods

Orders may be delivered by Yanwen, Yuntu, or other logistics partners working with Cherishhouse.

You can track your package here:
https://www.17track.net/en

Contact Us

If you have any questions regarding shipping and delivery, please contact us:

Email: support@cherishpuzzles.store